1. Operations managers are responsible for assessing consume

1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services. 2. Often, the collective success or failure of companies’ operations functions will impact the ability of a nation to compete with other nations. 3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. 4. Operations, marketing, and finance function independently of each other in most organizations. 5. The greater the degree of customer involvement, the more challenging the design and management of operations. 6. Goods producing organizations are not involved in service activities 7. Service operations require additional inventory because of the unpredictability of consumer demand. 8. The value of outputs is measured by the prices customers are willing to pay for goods or services. 9. The use of models will guarantee the best possible decisions. 10. People who work in the field of operations should have skills that include both knowledge and people skills.

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